FAQ’s

Storage Tips for Freshness / Shelf life

What is best way to store my desserts?

Can’t finish? That’s no problem! Our ingredients are fresh and desserts can be eaten up to 3 days after receiving your order.

What is best way to store my cakes/cupcakes?

Cakes with buttercream filling and covering should be kept in their box in a cool, dry place away from direct sunlight. If it is very hot, then feel free to place in fridge and remove 30 mins before serving. Leftovers should be stored in an airtight container and in a cool dry place or in the fridge for up to 7 days.

Cakes with fresh cream or mascarpone fillings and frostings require fridge storage until ready to cut and serve. Leftovers should be stored in an airtight container in the fridge for up to 4 days.

Dietary Requirements. Who can we cater for?

Vegetarians? Most definitely. We do not use gelatine in any of our desserts. However, while most of our desserts are eggless, some do contain egg so please do check on enquiring if you require eggless desserts/teas. We also offer eggless cakes and treat boxes too.

Vegans? We do have a vegan dessert selection. Please see the dessert menu page for more information

We also make vegan cakes cupcakes and treat boxes on request

Halal? Most definitely, all our ingredients are 100% halal.

Gluten Free? We offer a range of Gluten free Desserts and afternoon tea options right down to the fresh, crumbly scones. Please see our menus for more information. Please note we cannot cater for Coeliac and severe gluten intolerance as wheat flour is used in the kitchen and traces may be present.

I have a nut allergy…

No problem! Please specify this on ordering. However please note, if your allergy is severe and requires epi-pen use from nut traces, our products would not be suitable for you as nuts are used in the kitchen so we could not guarantee nut traces would not be present. Dessert First cannot take responsibility for reactions due to client negligence. More information can be seen in our T&C’s page.

Hygiene Rating

What is your hygiene rating?

Dessert First is proud to hold a 5 star Hygiene rating as awarded by the local authority.

Where are your desserts prepared?

We prepare our desserts in a purpose-built studio kitchen dedicated to our product.

Classes & Parties

Where are your classes held?

Classes are held in our purpose-built kitchen right here at Dessert First Headquarters in Northwood We provide all the equipment and ingredients you need to make your DF class an exciting and memorable one.

How many adults/children can you accommodate?

Currently, due to covid restrictions and your safety, we offer group classes for up to 6 adults and children’s classes for up to 8 children.

Adults & children work in pairs and ideally will need to be from the same household/work/school/family bubble

Contact us for more information or click here for our packages.

Do you do birthday parties?

YES! We love a Dessert First party! Please see our birthday party page for more information. Please note, currently we have a limit of 8 children due to covid restrictions and children would need to be from the same household, family or class bubble. Suitable for age 5 plus. Contact us for more information or click here for our packages.

Large events & celebration catering

Do you cater for wedding events/parties?

This is how we started! Dessert First offers beautiful wedding, mehndi, engagement, corporate, baby shower (etc) dessert tables for your event. All props and stands and table covers are provided to your bespoke theme. Take a look at our dessert table gallery!

Don’t need a table? We are happy to work with your caterers and are happy to provide an amazing dessert spread to accompany your chosen menu.

Can I try before I buy?

For large events, we do offer a free tasting & consultation service for couples and 2 extra family members to try a selection of desserts and to discuss your requirements. Please contact us to find out more.

Delivery

How far can you deliver?

We deliver our desserts and cakes for orders over £50 within a 12-mile radius for a delivery charge of £1.50 per mile. Delivery in HA6 is free.

We are able to offer delivery and set up of our large event dessert tables within 1 hour of our base in Northwood HA6. This ensures your desserts still arrive cold and fresh enough to be displayed for the duration of your event.

Cancellations & Refunds

I need to cancel my order; am I entitled to a refund?

Please refer to our cancellation and refund policies for all our services in the terms & conditions page here.

This is great! How do I order?

Cakes can be ordered by filling this form and we will then contact you to confirm availability and personalise your order.

For cupcakes and treat boxes please contact us so that we can check availability and discuss your requirements.

For Classes please book here. For questions and queries regarding our classes please contact us.

For weddings and large events please take a look at our menu and contact us to arrange a chat and a taste consultation.